Author: Pooja Borkar

Table of Contents Add a header to begin generating the table of contents It is given that customers are scanning the web for every shred of evidence on products that…

Table of Contents Add a header to begin generating the table of contents Customer Experience Management (CEM) is a strategic approach that businesses adopt to manage and optimize their interactions…

Table of Contents Add a header to begin generating the table of contents Customer feedback is the most important part of a business. Feedback helps a business assess its gaps…

Table of Contents Add a header to begin generating the table of contents There are two ways to capture customer feedback. That is via surveys. Both long and short surveys…

Table of Contents Add a header to begin generating the table of contents Your customers are browsing on your brand page at the moment- either on a phone app, a…

Table of Contents Add a header to begin generating the table of contents As CX professionals, it can get tedious to curate customer feedback surveys from scratch. To avoid this…

Table of Contents Add a header to begin generating the table of contents What is the best way to reach someone immediately? Via messenger based platforms. The simple reason being…

Table of Contents Add a header to begin generating the table of contents Customer experience and customer service are words used interchangeably in the world of CX. However, there are…

Table of Contents Add a header to begin generating the table of contents Merren ran 300+ surveys and received more than 30,000 responses on their WhatsApp survey campaign. The Merren…

Table of Contents Add a header to begin generating the table of contents Net Promoter Score scale is now an industry standard scale created by Fred Reichheld. The main aim…