Customer feedback is the most important part of a business. Feedback helps a business assess its gaps and offer market related services and products. So how do you conduct a well-planned CX protocol at your organsation ? Merren is just the tool for you.
How Does Merren Work?
Merren is a superfast CX tool. It relies on modern day methods of capturing feedback and creating better CX systems Here is how Merren can help you become a customer experience superhero.
1.Trigger customer feedback surveys omnichannel
Capture the authentic voice of your customers. Rely on multichannel platforms and reach out to people on inmoment mediums. This can increase response rate further and help you move away from traditional survey collection methods. Brands can use mediums of chatbot surveys (for website feedback), AMP email surveys, social media platforms, messenger applications of Facebook messenger, WhatsApp messenger and SMS/RCS. Leverage the power of omnichannel survey mediums and capture genuine user interactions.
2.Gather real-time survey responses
Looking to act fast on customer inputs? Then real time data analysis is the way to go! Using Merren’s trend analysis, clients can get visual feedback over the Merren CX dashboard. You can filter the responses via graphs, charts, pie charts based on filters and demographics. Understand user sentiments and close feedback loops at the earliest. This can also prevent any damage in online reputation and reinforce brand loyalty.
3.Integrate with third-party CRM tools
Keep your customer data centralized with seamless integrations. Every data analyzed on our platform can be fed into your preferred BI user feedback tool or other advanced data analysis tools for detailed reports and charts. We have Zapier, Xoxoday and Moengage integrations to make the experience seamless for both CX professionals and consumers.
4. Get multimedia responses from customers
Bring rich media responses for in-depth analysis. People can share responses in the form of audio, video, text or voice notes too! Use WhatsApp messenger surveys and Facebook messenger surveys to bring varied user feedback. Assess rich media responses on your CX dashboard. The consumer service team can make better analysis of open-ended feedback from every individual respondent.
5. Analyse sentiment on word cloud analysis
Word cloud insight is a great way to capture the emotions of people. There are specific words mapped on a graph to denote a positive or negative experience. The Merren CX dashboard can segregate words from feedback surveys for sentiment analysis. Text analytics and mapping words from open-ended feedback questionnaires can allow the customer service team to understand respondent sentiments.
6. Create surveys with standard satisfaction metrics
If you are looking for a comprehensive view of sentiment analysis, you can use Merren to launch measurement metrics to collect this primary data. Customize Net Promoter Score, CSAT surveys, or (CES) Customer Effort Score metrics as per your business goals. Track website feedback, customer happiness metrics, detect detractors and drive better customer experience with the right tool.
7. No programming skills needed for any marketer
Merren is easy to use for every marketing professional thanks to the simple UI navigations. Marketers can customize their own questionnaires with our 200 pre-designed questionnaire templates. They can demo test their surveys before launching it to the target respondents. You can capture authentic responses at multiple touchpoints using these easy-to-use tools. Edit, customize and analyze the data collection on the dashboard. Replicate any survey, use the automatic multilingual facility and publish it for the right audience.
8. Complex data analysis available on dashboard
If organisations want to offer seamless buyer experience for their audience, you will need a smart tool for respondent feedback analysis. The Merren dashboard collects real-time responses, analyses it as per demographics and segregates it for easy comprehension. You can check individual responses per question, drive growth based on data and spot gaps between individual responses and group evaluation.
9. Launch satisfaction feedback surveys all automated
We believe in keeping the manual away from the equation and switch to automating feedback systems. Skip away from the traditional format of batch processing responses. Instantly trigger surveys with our Zapier integration and view responses on the dashboard right as they come. This makes it easier and faster for the service helpline team to cater to respondents and offer feasible solutions. This is the era for personalized assistance and reinforcing customer-centric culture.
10. Multilingual surveys reach your target respondents
With our Google APIs, Merren offers 100+ language translation for your customer feedback surveys. Translation broadens the capacity for a marketing professional to understand user behavior and customer loyalty across geographies and time zones. Easily convert every survey into a specific language for your target respondents. This eliminates manual translation errors and you get a well designed questionnaire. Let no language barrier come in between you and customer feedback data.
11. Demo test before launching feedback surveys
A well curated market research needs a lot of background work. We make this easy for you. Demo test and deploy your questionnaire on various platforms before publishing any campaigns or feedback polls. Our surveys are compatible on mobile phones (both android and iOS).
12. Create survey rewards to motivate people
Survey rewards can be in the form of coupon codes, cashbacks, loyalty cards or monetary incentives depending on the target audience. Using our Xoxoday integration, marketing professionals can create survey incentives and rewards to encourage people to share their candid responses. This can increase response rate and enable you to capture the authentic voice of your customers.
Conclusion
Create your very own WhatsApp survey and Facebook messenger survey and customize it for your industry today. Merren is simple to use, easy to operate and brings actionable in-depth insights to the table. Make data-driven customer-centric decisions that drive business growth. Supercharge your customer feedback tool with Merren’s customer experience management solutions.
Sign up for a 14 day free trial here and supercharge the way you gather customer feedback. Create instant free surveys with our AI Survey Builder here. If you want to upgrade from our free version, check out the paid plans for advanced features here. Create your own custom surveys and track responses on the live CX dashboard today. To access additional features, view our pricing plans here. You can choose from a basic plan to advanced features depending on your personal requirements. Use the best customer feedback tool for business and supercharge your CX, the new age way.