BLOGS

What Does Moment Of Truth Mean In CX?

What Does Moment Of Truth Mean In CX?

Table of Contents Add a header to begin generating the table of contents It is given that customers are scanning…

Customer Experience Management: Definition, Uses, Advantages and Tools

Customer Experience Management: Definition, Uses, Advantages and Tools

Table of Contents Add a header to begin generating the table of contents Customer Experience Management (CEM) is a strategic…

Merren- A Robust Customer Experience Platform

Merren- A Robust Customer Experience Platform

Table of Contents Add a header to begin generating the table of contents Customer feedback is the most important part…

Are Short Surveys Better Than Long Surveys?

Are Short Surveys Better Than Long Surveys?

Table of Contents Add a header to begin generating the table of contents There are two ways to capture customer…

How To Choose The Right Channel For Customer Support?

How To Choose The Right Channel For Customer Support?

Table of Contents Add a header to begin generating the table of contents Your customers are browsing on your brand…

Create Free Online Survey Builder with AI

Create Free Online Survey Builder with AI

Table of Contents Add a header to begin generating the table of contents As CX professionals, it can get tedious…

Advantage of Using WhatsApp Messenger for CX

Advantage of Using WhatsApp Messenger for CX

Table of Contents Add a header to begin generating the table of contents What is the best way to reach…

What Is The Difference Between Customer Experience And Customer Service?

What Is The Difference Between Customer Experience And Customer Service?

Table of Contents Add a header to begin generating the table of contents Customer experience and customer service are words…

8 Tips For High Survey Response Rate on WhatsApp and Facebook Survey

8 Tips For High Survey Response Rate on WhatsApp and Facebook Survey

Table of Contents Add a header to begin generating the table of contents Merren ran 300+ surveys and received more…

Top 8 Key Strategies to Turn Detractors to Promoters

Top 8 Key Strategies to Turn Detractors to Promoters

Table of Contents Add a header to begin generating the table of contents Net Promoter Score scale is now an…